ORACLE CRM SERVICES
Oracle Siebel Services
Let us help you maximize your Oracle investment.
The Steric Soft Advantage!
Oracle Siebel Center of Excellence with worldwide Presence of Expert Siebel Consultants!
1. Expertise in global roll-outs and multilingual implementations
2. Integrate with domain-specific functions outside of base functionality
3. Proven onsite/offshore global delivery model and accelerated ROI
We Provide the Entire Spectrum of Oracle Siebel Services!
Application management, application development, migration support, and infrastructure operations and management are all part of our Oracle managed services. To meet the needs of businesses of all sizes and in all sectors, Steric Soft Support provides a wide range of managed services.
Steric Soft helps clients with full Oracle Siebel solutions, including end-to-end implementations, application maintenance, and everything in between, thanks to our extensive Oracle Siebel implementation and upgrade expertise and deep domain knowledge.
Get the help you require when you require it and in the manner you require it without being forced to commit to costly, expanding projects.
The following are the main services we offer in this area:
- Modernization of Siebel
- Cloud hosting and migration
- Support for operations
- Support for applications and ongoing improvement
- Support for Business Processes
Siebel Modernization
To maximise functionality and agility in the digital age, transform your Siebel Suite. We’ll assist you in modernising your application with the following services with the aid of our Siebel specialists:
- Upgrades: Benefit from the most recent updates and releases with a smooth upgrade strategy that causes the least amount of disruption to business.
- Open UI: Using open web technologies, our development team will update Siebel to provide a richer, more contemporary user experience that will boost adoption and have a lower total cost of ownership.
- CX Cloud Integration: Do you require assistance with Siebel and a cloud-based CX solution integration? Your needs are taken care of by our development team, who created a secure API connection that is seamless.
Cloud Migration and Hosting
Eliminate the hassle of internal Siebel maintenance. You can use Siebel in the cloud on the following platforms with the assistance of our team:
- Oracle Public Cloud: Permit Oracle to host your Siebel environment in their protected public cloud.
- Your Cloud: We’ll offer advice on transferring Siebel to a cloud environment of your choosing, along with guidelines on appropriate security precautions and standards for selecting the best vendor/platform.
Operational Support
To free up your teams’ time to concentrate on innovation, let our technical staff support your Oracle applications. Our service desk will offer:
- Support for ongoing L2/L3 needs
- Siebel business management
- Environment vigilance
- Support for analytics and dashboards to provide more insight
- Global, round-the-clock Siebel application monitoring and recovery services
- Integrated job monitoring and execution for Siebel Servers, Components, and Software
- Service Level Agreements’ planning, coordination, monitoring, and reporting
- Reporting, trend analysis, and failure root cause analysis
Application Support & Continuous Improvement
- Upgrades, configuration changes, and system/integration improvements
- Break Fix
- SDLC Testing
- To minimise impact and disruption to the production environment, change and release management with adherence to SDLC processes
- The suite of applications’ essential administrative tasks have been finished.
- Regular reports on application performance, advice on best practises, and suggestions for optimisation techniques
- Road mapping and strategy
Business Process Support
- Upkeep of the workflow
- Document Creation and Maintenance
- Territory Alignment and Assignment Rules
- Workflows and process instructions
- Data Dictionary